Privacy Policy

INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.oneofmany.coach, including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.

By providing us with your data, you warrant to us that you are over 13 years of age.

One of Many Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are:

Full name of legal entity: One of many ltd

Postal address: 11 Old Bond Street, Mayfair, London W1S 4PN, UK

Telephone number: +44.203.355.6639

Email: You may also email us by clicking here

If you are not happy with any aspect of how we collect and use your data, you have the right to make a formal complaint to us directly — please see our Data Protection Complaints section below for details of how to do this. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk), though we ask that you contact us first so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us here or by clicking here to update your details yourself in our member area.

WHAT DATA DO WE COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

  • Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
  • Contact Data may include your billing address, delivery/shipping address, email address and telephone numbers.
  • Financial Data may include your bank account and payment card details.
  • Transaction Data may include details about payments between us and other details of purchases made by you.
  • Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
  • Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
  • Usage Data may include information about how you use our website, products and services.
  • Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

Sensitive Data

Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We will only collect Sensitive Data from you if you explicitly consent to us doing so.

HOW WE COLLECT YOUR PERSONAL DATA

We collect data about you through a variety of different methods including:

  • Direct interactions: You may provide data by filling in forms either at our events or on our site or by communicating with us by:
    • post, phone, email or otherwise, including when you order our products or services;
    • create an account on our site; subscribe to our service(s) or publications;
    • request resources or marketing be sent to you; enter a competition, prize draw, promotion or survey;
    • or give us feedback.
  • Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. Please see our cookie policy for further details.
  • Third parties or publicly available sources: We may receive personal data about you from analytics providers such as:
    • Google, advertising networks such as Facebook Ads and Google Ads, search information providers,
    • providers of technical, payment and delivery services such as PayPal.
    • we may also receive Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register.
HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email, text message, or WhatsApp. You have the right to withdraw consent to marketing at any time by emailing us here.

Purposes for processing your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data.

Purpose/Activity Type of data Lawful basis for processing
To register you as a new customer (a) Identity
(b) Contact		 Performance of a contract with you
To process and deliver your order including managing payments and recovering money owed (a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

 (a) Performance of a contract with you

(b) Necessary for our legitimate interests to recover debts owed to us
To manage our relationship with you including notifying you about changes and asking for reviews (a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications		 (a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests to keep records updated
To enable you to partake in a prize draw, competition or complete a survey (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications		 (a) Performance of a contract with you

(b) Necessary for our legitimate interests to study how customers use our services
To administer and protect our business and our site (a) Identity
(b) Contact
(c) Technical		 (a) Necessary for our legitimate interests for running our business and IT services

(b) Necessary to comply with a legal obligation
To deliver relevant content and advertisements and measure effectiveness (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical		 Necessary for our legitimate interests to develop our products and grow our business
To use data analytics to improve our website, products and marketing (a) Technical
(b) Usage		 Necessary for our legitimate interests to develop our products and grow our business
To make suggestions and recommendations to you about goods or services (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile		 Necessary for our legitimate interests to develop our products and grow our business

Marketing communications 

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us, or if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications, and in each case you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and explain the legal ground of processing.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table above:

  • Other companies in our group who provide IT and system administration support and undertake leadership reporting.
  • Service providers who provide coaching, IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS

We may transfer your personal data outside the United Kingdom in the course of our business activities, including when we share data within our group of companies or use third-party service providers based abroad.

Before transferring your personal data outside the UK, we satisfy ourselves that the destination country, territory, or organisation offers a standard of protection for personal data that is not materially lower than the standard in the UK, in accordance with the Data (Use and Access) Act 2025 and the UK GDPR.

We do this by relying on one or more of the following safeguards:

  • Adequacy regulations: We may transfer your personal data to countries that the UK Secretary of State has determined offer an adequate level of data protection. Transfers to countries within the European Economic Area are permitted on this basis, as the UK has recognised the EEA as adequate.
  • International Data Transfer Agreements (IDTAs) or Addendum: Where we use service providers in countries without a UK adequacy determination, we put in place an International Data Transfer Agreement, or a UK Addendum to standard contractual clauses, which contractually requires the recipient to protect your personal data to UK standards.
  • Other appropriate safeguards: In some cases we may rely on other transfer mechanisms approved under UK law, such as binding corporate rules or approved codes of conduct.

Our key third-party service providers who may receive your personal data include analytics providers, advertising networks, and payment processors, some of whom are based outside the UK. Where this is the case, we ensure that appropriate transfer safeguards are in place as described above.

If you would like further information about the specific mechanism we rely on when transferring your personal data outside the UK, please contact us at [email protected].

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information. In some circumstances we may anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

DATA PROTECTION COMPLAINTS

If you believe that we have infringed the UK GDPR or otherwise mishandled your personal data, you have the right to make a formal data protection complaint to us.

To submit a complaint, please email us at [email protected] with a description of your concern and the personal data or processing activity it relates to. You do not need to use any particular form or wording — we will recognise a complaint however it is expressed.

On receipt of your complaint we will acknowledge it within 30 days. We will then investigate the matter and respond to you with our findings and any action taken, without undue delay.

If you remain dissatisfied following our response, you retain the right to escalate your complaint to the ICO at www.ico.org.uk.

YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.
  • Right to make a data protection complaint to us directly (see Data Protection Complaints section above).

You can find further information about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

To exercise any of the rights set out above, please contact us at [email protected]. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

COOKIES

We use cookies and similar tracking technologies on our website. Some cookies are necessary for the site to function; others help us understand how visitors use the site and improve our services.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

Last updated: June 2026